I was reminded last week that when you send an email, the recipient doesn’t always read your email in the way you intended. i.e. The tone of your email may come across completely differently to the reader than what you intended.
How can that be, the reader is reading exactly the same words as you wrote, so how can they take a differnt meaning/intention from them?
Sometimes I think it’s down to our choice of words; the mood of the writer; the mood of the reader; what the reader thinks of you. i.e. do they think you are confrontational, laid back, helpful etc?
We need to be carefully (I need to be careful) the words we use in written correspondence, the mood we’re in when we write the correspondence. i.e. Don’t ever send something that you have written when you are angry or annoyed, as you are likely to annoy or even hurt the reader which I’m sure is not what was intended.
Remember especially if it’s your first communication with the recipient that it will be the basis of their impression of you.
Just watch your words! After all other will make a judgement on the type of person you are based on the words your use.
The Distinct Dot 
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