It’s great how we all try to help one another through difficult or troubling situations, however we must be willing to recognise when we are out of our depth.
The person in difficulty may be troubled by something we know nothing about or have no personal experience of.
It’s ok to tell someone that you want to help them but feel their problem is out with your knowledge or expertise to help them. Always offer to introduce them though to someone else who you know can help them better than you could.
Never leave someone in need thinking they are on their own and no-one understands their situation or how they feel, as reassurance I something that is always welcomed by those in need.