What do you do when either you realise someone is struggling or going through a difficult time, or they tell you they’re finding life difficult?
I hope you don’t try and make a quick escape, but instead, speak to the person, and try and reassure them they are not on their own. The person may or may not be willing and/or able to speak to you about what is troubling them, but if they are, we need to be able to recognise when we’re out of our depth.
While we must be willing and able to offer our support to those in difficulty, we must be aware that if we try to give help or advice about something we have little or know knowledge of, we can actually do more harm than good. So be willing to recognise when you are out of our depth – maybe the person is troubled by something we know nothing about or have no personal experience of. In those circumstances, don’t just tell the person you can’t help and then walk off and leave them, instead reassure them that you want to help them but feel you don’t have the knowledge or expertise required to help them. Always either introduce the person to someone else who you know might be able can help them, or direct them to an organisation or company that can help them. Never leave them thinking they are on their own and no-one cares or understands their situation or how they feel. Remember reassurance and suggested sources of help, are always welcomed by those who are in need of help.
Never let someone drown in their own difficulties, instead help them and reassure them, even if that means you need to direct them to someone else to give them the help they need.